Imagine having customers who have “bought in” to your complete concept or design. They get the vision created specifically for them including specific fabrics for upholstery, coordinating paint colours and drapery, area rugs, lighting, and furniture. As a show of good faith they have solidified the deal with a deposit i.e. $$ .
The only things completely in the decorator’s control are paint colour, and items currently in the decorator’s inventory. Backorder is a very bad word suppliers use to tell decorators that the item will be delayed. Usually a guesstimated delivery date is provided.
The dirtiest of all words are “this item has been discontinued“. The savvy decorator needs to convince the client that there are indeed better options and that the original vision is actually better with the new substituted product.
I am currently trying to convince myself that the 6 beautiful backordered chrome pendant lights (that I didn’t order immediately but rather delayed ordering until I needed them) are not actually really what I wanted and that there exists something better that is available now. I am my worst (and only) client. I need a professional….oh Richard?